PRIVACY POLICY – ZIYAD CARPET SPA

Effective Date: 29 January 2026

The Ziyad Carpet Spa brand is owned by PAPA ZIYAD HOLDING SDN BHD (Registration No: 202301048114 (1542028-P)). In this Privacy Policy, “we”, “us”, and “our” refer to PAPA ZIYAD HOLDING SDN BHD and its operations under the Ziyad Carpet Spa brand.

Ziyad Carpet Spa (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.ziyadcarpetspa.com or contact us via website forms, phone calls, WhatsApp, or any related service channels.

1) Information We Collect

We may collect the following information when you use our website or contact us:

  • Personal Information: name, phone number, email address, home/office address, location, postcode, and any other information you provide.
  • Service/Booking Information: service type (e.g., carpet/sofa/mattress cleaning), size/quantity, preferred date/time, additional notes, photos (if you provide).
  • Technical & Usage Information: IP address, device type, browser type, pages visited, time spent on pages, referral/campaign data (e.g., UTM parameters).
  • Cookies & Tracking Technologies: data collected via cookies/tags for analytics and advertising (see Section 5).

2) How We Use Your Information

We use the collected information to:

  • Respond to enquiries, bookings, and quotation requests
  • Contact you for booking confirmation, service follow-ups, and customer support
  • Provide, operate, and improve our services and website
  • Send marketing/promotional messages (where you have consented or where permitted by law)
  • Maintain security, prevent fraud, and comply with legal requirements
  • Measure website performance and advertising effectiveness (e.g., Google Ads)

3) Legal Basis for Processing

We process your personal data based on:

  • Consent – when you submit a form, contact us, or opt in to marketing
  • Performance of a contract/service – to deliver the services you request
  • Legitimate interests – to improve our services, security, and reasonable marketing
  • Legal compliance – where required by law or authorities

4) Sharing of Information with Third Parties

We do not sell your personal information. However, we may share limited information with third parties who support our operations, such as:

  • Communication platforms (e.g., WhatsApp/phone/email)
  • Analytics & advertising providers (e.g., Google Analytics/Google Ads)
  • Website hosting and technical service providers
  • Contractors/runners/pickup & delivery personnel (only for service fulfilment)
  • Authorities, if required by law

We require these third parties to process data only as instructed and for the purposes stated in this policy.

5) Cookies, Google Analytics & Google Ads

Our website may use cookies and similar technologies to:

  • Ensure website functionality
  • Analyze traffic and usage (e.g., Google Analytics)
  • Measure campaign performance (e.g., Google Ads conversion tracking)
  • Deliver more relevant ads (e.g., remarketing, if enabled)

You may control cookies through your browser settings. Disabling cookies may affect certain website features.

6) Data Retention

We retain personal data only for as long as necessary to:

  • Provide services and maintain service/transaction records
  • Meet accounting, audit, and compliance requirements
  • Resolve disputes or enforce policies
    After that, data will be deleted or anonymized in a reasonable manner.

7) Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse. However, no online system is completely secure and we cannot guarantee absolute security.

8) Your Rights

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your data (subject to legal/record-keeping requirements)
  • Withdraw marketing consent at any time

Requests can be made using the contact details in Section 11.

9) Links to Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10) Children’s Privacy

Our services are not directed to individuals under 18 years old. If you believe a child’s personal information has been provided to us without authorization, please contact us for appropriate action.

11) Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

PAPA ZIYAD HOLDING SDN BHD
(Brand Owner: Ziyad Carpet Spa)
Registration No: 202301048114 (1542028-P)
HQ Address: No 7, Jalan 7/7C, Seksyen 7, 43650 Bandar Baru Bangi, Kajang, Selangor, Malaysia
Email: ziyadcarpetspa@gmail.com
Phone/WhatsApp: +60 12-964 7307 (KL & Seremban) / +60 17-951 8781 (Johor Bahru)

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.